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Selected FAQ

Complete FAQs

Why does my PEER say I'm in Pending status?

Is the PEER secure? Does it provide access to my personal files or data?

Available installation platforms

Can I run the PEER on more than one machine?

Why is Processing Time lower than Online Time?

I use Windows 98/ME and keep getting a java/ LIBNSPR4.DLL error. What can I do?

Why do I get the error message "Failed to contact Porivo PEER(2)"?

How and when do I get paid?

Why did my Monthly $$$ amount reset to zero?

If I don't sign up for PayPal will Gomez send me a check?



Glossary

If you have encountered a technical word or term that you don't understand, you'll probably find it listed here. If not, feel free to contact us.

NOTE: Please reference the Terms of Service if there is any question about the program terminology.

Account Balance:This displays the amount of time your PC was available online, the amount of time it processed work and your earnings for the day, month and lifetime as a Gomez PEER.

Account Status: Account status determines whether you are eligible for payments for your Processing Time. After Gomez reviews your application and recognizes that you are running the PEER, Gomez will designate you as one of the following three account tatuses, or categories: Active, Pending, or Inactive. Gomez will notify you within 14 business days via e-mail regarding your account status. Your account designation will dispay on the PEER application window, or GUI, and on your custom home page. For more information about each status category, please see the definitions in this glossary.

Active Gomez PEER: Gomez will review your application and notify you of your Account Status via e-mail within 14 business days of receiving your application. Active PEERs are those users who have been selected by Gomez to receive payments for Processing Time. Selection is based, in Gomez's sole discretion, on the current Gomez business need for Gomez PEERs with certain System Characteristics and System Activity. "Active" Gomez PEERs will receive payments based on Processing Time payments. For further assistance, please consult the Terms of Service.

Earnings Period and Earnings Closing Date: Earnings Period is defined as one month beginning with the first calendar day of the month to the last calendar day of the month. For example, July 1 to July 31 is one Earnings Period.The Earnings Closing Date is defined as the last calendar day of the month (for example, July 31).

Inactive Gomez PEER: Gomez has not received or reviewed your application, or your account has been found to be in violation of our Terms of Service. Gomez PEERs in "Inactive" status can apply for an Account Status review by logging-in and re-applying on the Web site. "Inactive" Gomez PEERs are not compensated for Processing Time; however, all Gomez PEERs are eligible for Referral Bonus payments. If your status is changed to "Active", you are eligible to receive any pending earnings for Processing Time that accrued in the Earnings Period in which you became "Active." Any potential earnings accrued while in "Inactive" status will not be carried over to the next Earnings Period.

Maximum Monthly Payment: All payments are subject to a monthly maximum according to the rate sheet posted on the Web site. Earnings accrued in excess of the Maximum Payment Amount will not be paid or carried forward to the next Earnings Period. This payment limit is determined by Gomez in its sole discretion and is subject to change at any time without notice.

Minimum Monthly Payment: You must accrue a minimum monthly amount of earnings before payments are distributed electronically through your PayPal account. The current minimum monthly payment accrual amount is listed on the rate sheet on the Web site. The Minimum Monthly Payment amount can be a combination of Processing Time and/or Referral Bonuses payment amounts. If the Minimum Monthly Payment amount is not met during the current Earnings Period, the account balance will be carried forward and applied to the next Earnings Period.

Online Time: Online Time is the number of minutes that your computer system is running the Gomez PEER while connected to the Internet. After installing the Gomez PEER, it will periodically communicate with Gomez's servers through the Internet, signal that it is available for work, and request a work unit. You will be credited for Online Time approximately every 15 minutes that the PEER is running while an Internet connection is present and the PEER is able to communicate with Gomez's servers.

Payment Partners: Gomez distributes payments through its fulfillment partner, PayPal. Therefore, Gomez PEERs are required to register for a free PayPal account that can be found at http://www.paypal.com to be eligible to receive any payments. Due to account reconciliation, Gomez PEERs eligible for payment for Processing Time or Referral Bonuses ("Active" Gomez PEERs only) will have funds deposited into their payment accounts before the next Earnings Closing Date as long as they meet the Minimum Monthly Payment. NOTE: Please be sure to register your PayPal account with the same e-mail address. Gomez submits your payment to PayPal using the e-mail address you provided during the Gomez PEER application process.

Pending Gomez PEER: Gomez will review your application and notify you of your Account Status via e-mail within 14 business days of receiving your application. Gomez PEERs that have not been selected by Gomez to be an "Active" Gomez PEER. If you are in Pending status, you may or may not be meeting the minimum daily and monthly thresholds. Selection is based, in Gomez's sole discretion, on the current Gomez business need for Gomez PEERs with certain System Characteristics and System Activity. "Pending" Gomez PEERs are not compensated for Processing Time; however, all Gomez PEERs are eligible for Referral Bonus payments. If your status is changed to "Active", you are eligible to receive earnings for Processing Time that accrued in the Earnings Period in which you became "Active." Any potential earnings accrued while in "Pending" status will not be carried over to the next Earnings Period.

Gomez PEER: An individual who has applied to become a participant in the Program, whose application has been approved by Gomez, and who has downloaded, installed, and run the Software on his/her System in accordance with the EULA

Processing Time: Processing Time is the number of minutes that your system is processing work for Gomez while an Internet connection is present and the Gomez PEER is able to communicate with Gomez's servers. Based on your System Characteristics, the Gomez PEER will receive instructions to autonomously test the responsiveness and performance of the Web and certain Web sites.

Processing Time Payments: To be eligible for Processing Time payments for any given day, you must be an Active Gomez PEER and then you can earn money for Processing Time according to the rate sheet.

Referral Bonus: Referral Bonuses can be earned by Gomez PEERs for referring potential Gomez PEERs using the Tell-A-Friend page. To be eligible for Referral Bonuses, Gomez PEERs may have an "Active," "Pending," or "Inactive" Account Status. There is no maximum number of referred Gomez PEERs allowed per username account. Gomez PEERs can earn money from referrals according to the rate sheet. Referred potential PEERs must meet the following conditions before you are eligible for the Referral Bonus. Potential Gomez PEERs must: 1. complete the application form and indicate the your valid username. 2. have that application approved by Gomez (which approval or denial of approval shall be in Gomez's sole discretion) 3. download, install, and run the Software. 4. be selected as an "Active" Gomez PEER.

System: A System is any laptop or desktop computer that has been installed with the Gomez PEER software.

System Characteristics: System characteristics include (but are not limited to) geographic location, connection type, and Internet service provider. Gomez reviews all applications and profiles each applicant according to information about the PC (system).

System Activity: Your current and historical Online Time and Processing Time. Once a user downloads the Gomez PEER software, Gomez profiles applicants according to their PC's (system's) availability and work processed. System Activity is defined as a Gomez PEER's current and historical Online Time and Processing Time. Gomez Peers with high System Activity take priority in the selection process.

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